Customer Service Rep 1

Post Date

Feb 07, 2024

Location

Fort Worth,
Texas

ZIP/Postal Code

76177
US
Aug 05, 2025 Insight Global

Job Type

Contract,Perm Possible

Category

Customer Service

Req #

FTW-680989

Pay Rate

$15 - $22 (hourly estimate)

Job Description

A fortune 500 healthcare company in Fort Worth, Texas is looking for a customer service representative to join an established team of reps. The ideal candidate will be taking inbound calls/tickets daily from pharmacists, clinicians, etc. with the intent to efficiently take resolve any issues at hand. This is not a technical role but is a role that requires a strong understanding of process. There will not be a script, as this will be more of an "if-then" type of position. High empathy levels and the ability to operate quickly are imperative for success as the end clients may be calling about time-sensitive information.

Required Skills & Experience

1+ years of inbound customer service experience

Some experience in medical field

High school diploma

Nice to Have Skills & Experience

Some secondary education

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.