A healthcare company in the Medical Center of Houston is looking to bring on a Help Desk Analyst to join their team. The team is currently going through a ServiceNow migration and need additional help covering the day-to-day workload. This person will be responsible for taking calls, creating tickets to escalate issues, and will be involved in backend development. There customer basis is with patients, providers, and internal employees -- communication will be key in this role! They can expect to resolve anywhere from 25-35 tickets a day. This position is going to be 100% phone support. In addition, they will be responsible for basic troubleshooting with hardware, software, and printers.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.