Insight Global is seeking a highly motivated IT Manufacturing Support Technician for one of our largest automotive and clean energy clients nationwide. If you are a technical expert in various areas, thrive under pressure, enjoy solving problems, love working your way through chaos, and get bored with mundane IT tasks, then this role is for you. The IT Manufacturing Support Technician is a unique role on the front lines of Tesla manufacturing. We solve problems every day and interact with different technologies to support Tesla's mission to accelerate the world's transition to sustainable energy.
Responsibilities
- Primary responsibility is to keep manufacturing lines running.
- Install, support, upgrade, replace, and remediate all IT hardware along manufacturing lines.
- Quickly respond to requests and incidents from our customers.
- Troubleshoot Hardware, Operating System and software issues.
- Troubleshoot Network issues from the client up to the switch and IDF.
- Interface with the various manufacturing groups to understand issues.
- Interpret how to solve long term needs within the framework of IT MFG standards.
- Minimum of 5 years' experience within a desktop support or system admin role.
- Experience troubleshooting hardware issues and replacing hardware on Windows machines.
- Experience troubleshooting printings, barcode scanners, hand held radios, digital signage.
- Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems.
- Must have good communication skills.
- Must be available for swing shift, weekends, and on-call support.
- Linux support experience a plus.
- Network hardware support experience a plus.
- Basic knowledge of Active Directory.
- Dev/Ops experience a plus.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.