Customer Service Representative

A client of Insight Global is searching for a Customer Support Representative. This will be responsible for taking incoming calls from customers and placing outgoing calls as necessary for follow-up or to provide additional customer assistance. Answering questions and resolving concerns on topics ranging from simple to complex situations regarding the end of term leases. You will be answering a high volume of calls, responding to questions, and following up where necessary to resolve their concerns. We do provide extensive trainings, call pattern guides, and help in learning how to guarantee a customer's satisfaction. To find success as a customer care representative, you will use your interpersonal finesse, including tact and diplomacy, to build rapport and support diverse stakeholders and personalities. You must be very comfortable working on the phone all day, clearly communicating and maintaining a friendly and helpful persona.

· Bachelor's Degree

· A strong customer service mindset

· Demonstrated ability to work well within teams & creatively solve problems

· Excellent interpersonal skills with the ability to communicate clearly and concisely verbally and in writing

· Strong keyboarding and multitasking skills; the ability to talk and type simultaneously

· Excellent organization skills * Proficiency with Microsoft Office programs and the ability to learn new systems

· Demonstrate a strong work ethic, reliability, including punctuality and attendance, and integrity

· Bilingual -- all languages needed!

· Prior Customer Service or Call Center Experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.