Technical Support Associate

The Technical Support Associate is responsible for providing desktop support and service restoration for daily operations and project efforts in a complex, distributed computing environment. Performs a broad range of IT support service: PC, MAC, software, hardware, and basic network support. Collaborates with team members and customers and contributes to the efforts to develop, implement, and continuously improve systems.

Primary Requirements/Skills

* 2+ years of relevant experience working in Information Technology supporting and troubleshooting Computers, Printers, Server(s), and other Network issues in a corporate network environment.

* Solid understanding of TCP/IP networking, VPN, DHCP, AD, DNS, WINS, and FTP

* Excellent verbal and written communication skills and attention to detail.

* Must possess good time management, organization, and multi-tasking skills.

* Solid analytical and problem-solving skills.



Primary Technical Requirements/Skills

* Knowledge of computer operations and their interfaces

* Working knowledge of communications protocols and networking technology and hardware

* Working knowledge of IT infrastructure architecture.

* Windows 10 desktop implementation and support

Microsoft Office and Office 365 services.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.