A client in Fort Worth, TX is looking for a CSR/Collections Representative for the Collections team. Some of the responsibilities include:
* Make outbound and take inbound calls from/to customers for the purposes of:
* Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills. The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
* Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
* Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
* Manage a queue of assigned accounts
* When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
* Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.
* Offer feedback and recommendations on any process improvements or training material
* Maintain corporate standards and compliance requirements.
* HS Diploma or GED required. Bachelor's Degree is preferred.
* 1-2 years' experience in Customer Service and/or Collections environment preferred. Familiar with the automotive industry is a plus.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.