Service Delivery - Call Center

Post Date

Nov 21, 2023

Location

El Paso,
Texas

ZIP/Postal Code

79912
US
Sep 20, 2025 Insight Global

Job Type

Contract-to-perm

Category

Collections

Req #

ATL-666122

Pay Rate

$16 - $24 (hourly estimate)

Job Description

In this role, you will serve as ADP's front-line associate to help our clients with funding questions for all ADP products, educating, guiding internal departments , clients on ADP's risk policies, and evaluating client funding behavior to mitigate risk for ADP. You carry the weight of ADP's service reputation and client satisfaction in your hands.

Your focus on a day to day basis will center around the mitigation of risk. Our associates will work with our banking and internal partners, clients, and peers to provide timely resolution. In addition, there are a number of deadlines, reports, and transactions that you will process on a day to day basis in order to ensure we pay America. Our environment is fast-paced -- and there is no shortage of work that will not keep things interesting.

Required Skills & Experience

- customer service experience

- call center experience

- multitasking

- high pace environment

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.