This large municipality is looking to bring in a level 1 helpdesk candidate to help while they have a team member out on leave. The role will be 100% phone support. This person will receive 30-40 calls from users for Windows issues, Active Directory support, log in issues, etc. This candidate should be comfortable supporting users that are onsite and users that are working remote. The goal is to resolve the problem within the first 15 minutes or they will need to escalate to another team. This role will be 100% onsite in downtown Fort Worth. Monday through Friday 8-5pm.
4+ years Experience on a Helpdesk doing phone support and helping remote users trouble shoot technical issues
Great Customer Service above all else
Experience AD -- password reset, account management, unlocking accounts etc
Basic Windows 10 trouble shooting, 99% of environment is windows,
Supporting remote workers, VPN, 2FA, BDI
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.