Customer Service Representative

* Responsible for answering inbound customer service calls related to patient accounting questions

* Answer inbound customer service calls and make some outbound follow up calls in a professional, service-oriented manner

* Answer the calls timely without drops/abandons

* Assist the caller with their questions, concerns, or problems with the focus on first call resolution

* Facilitate resolution by referring the matter to the issue/content expert

* Will be answering 30-80 calls a day

* Customer Service Experience

* Reliable Internet Connection

* Have a remote space -- (like an office or private area since there are HIPPA regulations)

* Strong verbal and written communication skills

* Experience with Microsoft office, Excel, Adobe, and outlook

* Ability to multitask in a high-volume center

* Medical Terminology Experience

* Knowledge of Medical Coding/Codes

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.