Customer Success Manager

A SaaS client is looking to bring on a Customer Success Manager in Austin, TX! This role will be a hybrid position, requiring this employee to come into the office a couple days/week.

Responsibilities Will Include:

* Customer Onboarding

* Relationship Management

* Customer Success Planning

* Product Adoption & Training

* Issue Resolution & Escalation

* Renewals & Upsells

* Customer Health Monitoring

* Customer Advocacy

* Customer Success Metrics

* Industry Knowledge & Best Practices

3+ years of Customer Success experience

Experience working in a SaaS environment

Heavy customer-facing experience - experience renewing customers, tracking insights, customer health monitoring, relationship management, etc.

Experience in Account Management at a SaaS company

Experience with Gainsight or similar customer success technologies

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.