As an IT Site Support Technician, you will be responsible for providing operational support including all computing devices, peripherals, and common applications.
You will have the opportunity to:
* Provide support for a manufacturing and warehouse environment as well as a corporate office.
* Perform root cause investigations, and train personnel on technology use.
* Provide support for network, printers, and servers.
* Manage all aspects of break/fix and service requests assigned to their area of responsibility including assignment, ticket documentation, customer interaction, working with other teams, etc. to resolve within expected quality and SLOs/SLAs.
* Provide assistance on projects with direction from the Project Lead or other technical experts.
* Responsible for execution on small projects or leading technical portions of projects for sites they are directly responsible.
* Lead root cause investigation on impacted area of responsibility.
* High School diploma or equivalent.
* Certified for computing device and peripheral warranty process and repairs especially in Dell and HP equipment.
* 7+ years' experience installing network devices and troubleshooting related issues.
* 3+ years' experience implementing and supporting a variety of computing devices and peripherals.
* 3+ years' experience troubleshooting local server and network related issues.
* Experience in Microsoft SCCM or similar tool to deploy computing device images and applications.
* Moderate understanding of common business processes and functions that leads to sound IT recommendations.
* Ability to travel (25%).
Apple/IMac -- support/troubleshoot!!
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.