An employer is looking for a Level 1 Technical Support Engineer to work onsite at their facility in Spring, Texas. This person will be responsible for providing first class customer service in troubleshooting low/medium complexity customer PC issues, as well as perform software application troubleshooting and support for the core Microsoft applications (Windows 10, Office Suite, etc.). Basic complexity service desk (remote & in-person) support activities, such as, but not limited to, data backup & migration, security administration, password resets, etc. They will also be involved with helping new hires with their PC allocation and setup. They will develop expertise and practical knowledge of applications within the business environment. Act as team member by providing information, analysis and recommendations in support of team efforts. This will be an onsite role with a typical schedule of Monday-Friday 8am-5pm.
1+ years of experience in anenterprise technical support role
Excellent customer service and written/verbal communication
Experience in basic break/fix support (technical diagnosis and repair) of PCs
Basic understanding of networking (how a PC connects to a network; how to troubleshoot connectivity)
Experience troubleshooting software applications and supporting core Microsoft applications
Experience with ServiceNOW (SNOW) ticketing system or similar
Experience troubleshooting HP laptops/PCs
Certifications (A+, Microsoft, etc.)
Experience with PC Lifecycle Management
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.