Create and edit product documentation according to company guidelines, including printed materials, electronic help, and other forms of documentation
· Send documentation through review and implement feedback
· Collaborate with content experts to learn about products
· Meet with technical communications group leaders to discuss documentation content
· Prepare information for publishing
· Evaluate industry tools and trends
· Work with project managers and engineers to improve the usability of documentation
· Troubleshoot help systems as they are integrated into products
Research new solutions to improve existing processes
Bachelors degree or higher in English, Technical Communication, or other major with writing-intensive component and/or science/technology emphasis
· Track record of creating high-quality, customer-focused content
· 2-5 years of professional technical writing experience
· Strong verbal, written, and interpersonal communication skills. Must provide recent samples of excellent technical writing skills.
· Excellent organizational skills and attention to detail with ability to handle multiple projects and priorities
· Persistence and initiative to learn
· Ability to work effectively in a group environment
· Experience working with technical subject matter
· Prior hands-on experience working with computers (hardware and/or software)
· Familiarity with DITA
· Prefer knowledge of computer programming basics
English Language Competency: Ability to clearly and concisely communicate in English (verbal and written) so that persons you work with can understand you clearly, particularly in technical conversation
· Experience with a CMS (SDL preferred but not a must)
Experience with Oxygen
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.