L1 Cloud Support

About the role:

A client of Insight Global is looking for L1 Support Engineers to join their existing Cloud Service Desk team. This team does L1, L2 and L3 support for their clients that the company is actively engaged in delivering high-level cloud solutions to. This team is the crucial added layer of support that ensures the delivery of smooth implementation into new cloud and multi-cloud environments. Members of the team will be generalists in answering Azure, AWS and GCP requests and helping to troubleshoot incoming tickets and escalate when necessary.

Qualifications:

* 2 years experience in an IT Service Desk role

* Experience with troubleshooting AWS, Azure, GCP or multi-cloud environment support issues

* Go-getter, self-starter attitude to take ownership of issues

Plusses:

* Experience with 2 or more cloud environment troubleshooting

* Experience working with external clients to remediate issues

* Experience with AutoTask ticketing system

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.