Job Description
This role will be hybrid onsite. 2 Days a week onsite, 3 days remote. This large municipality oversees 12 large call centers. 30 Servers that support the Cisco products for the call centers. This individual will: Install, maintain, upgrade (software/firmware), and troubleshoot the City's voice systems. This includes but is not limited to Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco Unified Contact Center Express (UCCE), Cisco Finesse, Cisco Webex, and voice gateway routers. Implementation and support of the network security infrastructure including firewalls, content filters, access policy management, VPNs, and all layers of network security. Implementation and support of the network LAN/WAN infrastructure including routers, switches, load-balancers, and wireless environment. Assist in cross-training other team members in regard to voice systems. Monitor, analyze, and optimize voice and network systems' performance -- strive for continual improvement.
Required Skills & Experience
5-10 Years experience in Cisco Telephony
UCCX Call Center Experience
Written Scripts in UCCX -- Use it for different things like attendance etc.
Experience with UCCE
Experience with CUCM
Cisco Unity voicemail experience
Nice to Have Skills & Experience
CCNP
Single wire informacast for an IP paging systems --
Cisco CER 911
VCS Expressways, voice gateways, SCCP, SIP/CUBE,
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.