Job Description
The Lead Case Manager is Responsible for the frontline supervision of all case management support team members for refugee resettlement and integration support for ongoing and collaborative efforts by federal, state, and local governments, non-profits, resettlement agencies, and community organizations. They will be over seeing a team of 4-8 Case Managers. Responsibilities include but are not limited to:
* Responsible for the direct management of individual refugee cases and timely delivery of core services, and consistent documentation of services to each refugee family assignment.
* Provides on-going consolation and assistance to resettlement partner staff.
* Assist in securing suitable/affordable housing and coordinate the delivery of furniture/supplies to newly arriving refugee families.
* Coordinate initial services for arriving refugees and develop individual service plans. Continue to assess individual and household needs according to program guidelines throughout the service period.
* Collaborate with local health departments, social services offices, mental health providers, school systems and other services providers to ensure required services deliveries to refugees.
* Ensures language and cultural competency, mental health and social services in support of program.
Required Skills & Experience
* Bachelor's Degree in Social Work, Counseling, Humanities or Social Sciences or related degree
* 2+ years of experience as a Manager/Lead Case Manager overseeing a team of Case Managers
* 5+ years Case Management and/or Social Work providing:
o Refugee resettlement, immigrant support, and non-profit operations
o knowledge of case management services and community resources; Federal, state, tribal and territorial disaster assistance programs, housing & utility assistance and disability benefits.
o Handling multiple cases at a time
o Ability to present a positive demeanor to individuals, their families, staff, supportive services personnel, and the general public
* Bilingual in Spanish
* Proficient in utilizing Outlook, Word and Excel; PowerPoint, Access, Visio.
Nice to Have Skills & Experience
* Masters Degree
* Resettlement refugee support
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.