Job Description
We are looking for a dynamic individual to join our Identity and Access Management team. As an IAM (Identity and Access Management) Business Analyst, this position will be responsible for the planning and execution throughout the lifecycle of one or more software solutions within a business domain. This includes creating and prioritizing product and business requirements and working closely with business and technology teams to ensure business stakeholder and end user satisfaction goals are met. He or she will ideate and develop requirements and concepts for product enhancements in support of business and technology needs. This position provides a wide variety of services to our business users including business analysis and quality assurance, in support of strategic and tactical planning of systems feature / functionality as well as day to day business operations.
Principal Accountabilities:
- Serve as primary contact to the business for one or more projects.
- Gathers, documents and manages business and functional requirements for one or more business solutions related to IAM.
- Provides project management support for software releases in IAM as necessary.
- Manage relationships with multiple business organizations, technology groups and 3rd party software vendors including: facilitating requirement and design workshops, reviewing designs, test plans and test cases; reviewing vendor deliverables and schedules; managing quality or delivery issues with the vendor; coordinating end user testing and sign-off for in-house and vendor deliverables.
- Elicits, analyzes, specifies, and validates the business needs for software development, integration projects and systems support activities. This includes interviewing stakeholders and gathering and compiling user requirements to convey to development teams. Apply communication, analytical, and problem-solving skills to help support the development process, and to ensure that software deliverables are met according to specifications.
- Manages the assessment of business requests for projects and enhancements in IAM.
- Coordinates and manages UAT activities with the business.
- Provides support to end users for IAM services.
- When required, perform quality assurance on custom and vendor released code in support of both projects and application support activities. Ensure test plans are properly developed and adhere to team standards. Execute test plans to validate application functionality.
- Possesses subject matter expertise and has "deep" experience in enterprise IAM (Identity and Access Management), including but not limited to federated SSO (single sign on), MFA (multi-factor authentication) user LCM (Lifecycle management) and provisioning, Identity Governance and Administration (IGA), and Privileged Access Management (PAM).
- Demonstrates strong presentation skills one-on-one, with small and large groups, and possesses strong analytical, leadership & communication skills including negotiation, conflict resolution, grace under pressure and the ability to manage upwards and across.
- Able to work under minimal supervision with extensive latitude for independent judgment, is professional, self-starting, self-organizing.
Required Skills & Experience
- Bachelor's degree in Information Systems, Computer Science, Business Administration, or equivalent degree/work experience
- Strong proficiencies in MS Visio (or similar software), PowerPoint, Word, Excel and general design and project management disciplines.
- 2+ years hands on experience in management and deployment of IAM systems including hands on experience with IAM products and technologies such as Micro Focus, SailPoint, Saviynt, CyberArk, Beyond Trust, CA Identity Manager, One Identity, Okta, Ping, Centrify, Aveksa
- Should be flexible to work on new technologies within the IAM domain.
- SaaS deployment experience required - detailed knowledge of products such as Okta, GSuite, VPN, Office 365, and SailPoint is beneficial.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.