Fully Remote Contract Administrator

Position Summary:

This will be an individual contributor role in the Sales Services Segment and will be reporting under Manager, Service Sales.

As the Services Contract Administration I, you will be responsible for daily and/or weekly reporting of open tasks and their statuses to customers. The position requires updating Oracle records, generating reports, working in coordination with other contract administrators to complete all emails that come into the service operations general email box, reaching out to contractors as needed for immediate updates related to open tasks, and internal reporting of task trends and spikes. Additional tasks may be required as business needs adjust to deliver on customer expectations.

Key Responsibilities:

· Manage and oversee specific assigned contracts to ensure compliance with contractual obligations, performance and resolution of contract related issues.

· Manage escalations due to aged open tasks with contractors; need to seek immediate resolution.

· For all assigned contract functions, gather information in a timely fashion to produce required reports for each customer.

· Provide daily and/or weekly reports in a pre-defined format to specific customers.

· Service Operations Email task distribution on a day-to-day basis.

Requirements:

· Excellent communication skills having a high comfort level interacting with internal and external customers, and contractors; both written and verbal.

· Demonstrated ability to multi-task and strong business acumen to keep track of multiple open tasks tied to contracts.

· Have a customer centric mindset and aptitude for providing exceptional customer experiences.

· Strong understanding of Microsoft suite products including Excel, Outlook, Word, and Teams. Excel is a daily tool required to be successful in this role. Candidate must have familiarity with formula creation and use.

· Experience working in a database, preferably Oracle

Strong team player as candidate will work with cross functional teams through different procedures and processes.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.