Schwab’s Creative Center (C2) is an award-winning in-house creative agency that produces a wide range of external and internal communications for Charles Schwab. We deliver strategic, innovative experiences that serve investors, traders, advisors, institutional clients, and others. C2’s User Experience Strategy (UXS) team—made up of content strategists, UX architects (UXAs), and UX researchers (UXRs)—balances practical constraints (technology, regulatory, and process) with business goals and user needs to help create engaging, effective on-brand deliverables. Our work spans the customer journey, from researching and identifying user needs to guiding the creative team and mapping implementation to strategy. We’re looking for a mid-level contract UX Researcher to join our team in Austin, TX, with the ability to work remotely. This UXR reports to the UX Strategy Team Manager and will help plan, design, implement, and synthesize user research and testing that will help to shape our marketing deliverables.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.