Job Description
Build relationships with and educate cross-functional product teams on methods for conducting rigorous research with end-users.
Manage research projects with minimal supervision and rigorously weigh the merits of various research methods for a given problem.
Conduct mixed-methods user research and testing of both concept-stage and in-progress design work, as well as work with other departments to formulate research plans.
Transform amorphous requests for research into rigorous project plans.
Recognize, deeply understand, and analyze user experience issues without introducing bias.
Engage internal and external research participants through recruitment, screening, study moderation, and compensation.
Facilitate both live and asynchronous research sessions.
Generate and reliably analyze both qualitative and quantitative data to produce insights for your product teams.
Construct surveys, usability test scripts, interview questions, card sorts, tree tests, and other research artifacts
Develop effective research presentations and reports to communicate results and recommendations
Collaborate with the rest of the UX Research team on additional research initiatives as needed.
Required Skills & Experience
Bachelors degree or higher in UX Design, Psychology, Experimental Psychology, Human-Computer Interaction, Information Sciences, Computer Science, or similar fields.
Minimum of 3 years of experience in UX Research or an equivalent amount of experience in a similar role dealing with human insights.
Strong collaboration, verbal communication, written communication, and presentation skills.
Self-starter with the ability to create structure in an ambiguous environment
Ability to educate other team on UX research process
Nice to Have Skills & Experience
Experience working with UX Research tools such as Qualtrics, Optimal Workshop, Dovetail, and UserInterviews
Experience in the banking industry
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.