Job Description
A customer of Insight Global is looking to hire a Data Center Hardware Support Specialist to come onboard!
The specialist will provide hands-on hardware repair and maintenance support within a fast-paced data center environment. Responsibilities include server hardware troubleshooting, parts replacement, firmware upgrades, and OS installation. The role requires close collaboration with onsite teams and coordination with field engineers and colocation facility staff. Strong verbal and written communication skills are essential to effectively manage customer interactions and document operational activities.
If you believe you are the right fit for the role, we welcome you to apply!
Manage and track service tickets related to hardware and system issues
Perform hands-on server hardware repairs, including parts replacement and testing
Support firmware upgrades, OS installations, and GPU configurations
Collect and analyze Linux logs and use CLI tools for troubleshooting
Coordinate with field engineers and colocation teams for power, cooling, and maintenance activities
Maintain accurate environment documentation such as serial numbers and runbooks
Monitor server health proactively and notify customers of any issues
Provide flexible escalation support during after-hours, weekends, and holidays as required
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2+ years of hands-on experience with server hardware repair and parts replacement in a data center environment
2+ years working with Linux command line interface and log analysis for troubleshooting
Basic networking knowledge applied to data center hardware support
Ability to lift up to 65 pounds and work safely on ladders
Strong verbal and written communication skills for customer and team interactions
Flexibility to work weekends, holidays, and after-hours shifts as needed
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.