Service Coordinator 1

The Service Coordinator is responsible for supporting the service team by scheduling technicians, coordinating service calls, communicating with customers, and ensuring work orders are completed accurately and efficiently. This individual serves as a key point of contact between customers, field personnel, and internal teams to help drive timely service delivery and customer satisfaction.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

1+ years of experience in customer service, scheduling, dispatching, coordination, or administrative support.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Excellent written and verbal communication skills.
Experience working within Microsoft Office Suite (Outlook, Excel, Word).
Strong attention to detail and ability to maintain accurate documentation.
Ability to work in a fast-paced environment and adapt to changing priorities.
Professional customer-facing communication skills.

Plusses

Experience dispatching field service technicians.
Background supporting low-voltage, construction, security, fire alarm, HVAC, telecommunications, or service operations teams.
Experience with service management, ERP, CRM, or ticketing systems.
Prior invoicing, billing, or purchase order experience.
Knowledge of service-level agreements (SLAs) and work order management.
Experience coordinating subcontractors or vendors.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.