Job Description
Our client is seeking a Customer Care Associate to join their team. Customer care is being pulled from ambulatory clinics on a daily basis. We need a resource that can help supplement the team during this transition that will have the flexibility to round customer clinics to address Epic related questions. Additionally, manage help desk tickets by triaging, troubleshooting, and resolving issues in a timely, customer-focused manner.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Strong Epic knowledge - Epic credentialed or certified in Ambulatory and Cadence applications.
Experience supporting various roles and specialties
Roles - providers, nurses, techs, schedulers, front desk, etc.
Specialties - Internal Medicine, OB-GYN, Behavioral Health, Neurology, Endocrinology, Allergy, Pediatrics, Gastroenterology, Rheumatology, etc.
Local to Nashville (highly preferred)
Strong customer service experience
Managing Help Desk tickets by triaging, troubleshooting, and resolving issues in a timely, customer-focused manner
vi. Coaching providers on efficiency tools.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.