Patient Service Representative

Insight Global is seeking a Patient Services Representative for a client in Nashville, TN. You’ll play a key role in managing the front-end and back-end financial workflows in a busy oncology clinic. You’ll ensure patient insurance and eligibility details are accurate while supporting billing, claims, and payment processing. A typical day includes verifying coverage, collecting payments, submitting claims, and following up on outstanding accounts. You’ll also serve as a resource for patients and families, helping them understand their financial responsibilities and navigate insurance questions. This role requires strong attention to detail and a patient-first mindset.

Key Responsibilities:
- Verify insurance coverage, eligibility, and obtain pre-authorizations/referrals
- Collect co-pays, deductibles, and other patient payments at time of service
- Submit insurance claims and follow up on denials, delays, or outstanding balances
- Review Explanation of Benefits (EOBs) and ensure accurate account posting
- Handle patient billing inquiries and resolve account discrepancies or complaints
- Manage account follow-ups and collections to maintain current balances
- Assist patients with financial counseling and connect them to community resources when needed
- Maintain accurate patient demographic and insurance data in the system

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 2–5+ years of medical business office or healthcare administrative experience
- High school diploma or equivalent
- Experience with insurance verification, billing, and claims processing
- Strong understanding of patient financials (co-pays, deductibles, EOBs, etc.)
- Ability to handle patient interactions and resolve billing/insurance questions

- Oncology or specialty clinic experience
- Experience with patient financial counseling or payment plan setup
- Familiarity with EMR systems and healthcare billing platforms
- Experience working with community resource coordination (housing, financial aid, etc.)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.