Job Description
Day to day / job description
• Monitor and manage ocean shipments from origin port through final delivery
• Track vessel schedules, congestion, ETAs, and capacity constraints
• Proactively manage shipment exceptions and disruptions
• Act as liaison between carriers, NVOCCs, forwarders, ports, brokers, and internal stakeholders
• Analyze carrier performance and support service lane strategies
• Conduct root cause analysis on shipment issues and drive resolution
• Build reports/dashboards and provide insights on trends and risks
• Identify cost savings opportunities and dispute accessorial charges
• Ensure compliance with international trade and customs requirements
• Support process improvements, system enhancements, and carrier onboarding
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must haves / requirements
• Ocean freight experience (required)
• Experience managing international ocean shipments (FCL/LCL) end to end
• Strong understanding of vessel schedules, port operations, and inland logistics (drayage/intermodal)
• Experience with exception management (delays, rollovers, demurrage, detention, customs holds)
• Ability to coordinate with carriers, freight forwarders, ports, and internal teams
• Strong analytical, problem solving, and communication skills
• Experience with TMS or control tower platforms
• Experience with data analysis and reporting (Power BI, Tableau, or similar)
Nice to Have Skills & Experience
Plusses
• Global control tower experience
• Knowledge of demurrage and detention management
• APICS or CSCMP certification
• Advanced Power BI or Tableau skills
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.