Clinical Success Director

Insight Global is seeking a Clinical Success Director for a fast growing healthcare technology company where speed, ownership, and execution matter. This role sits at the intersection of clinical operations and commercial success and was created to close a critical gap between sales and implementation by turning interested health system accounts into live, ramping, and durable clinical programs. The Clinical Success Director partners closely with Sales once a hospital expresses interest and owns health system readiness, clinical validation, and operational execution, navigating complex internal approvals and driving accounts into real world use. This individual manages multiple large health system implementations simultaneously, leveraging existing training materials and HubSpot CRM workflows to document progress, stage gate accounts, and maintain rigor across every engagement. They build and align clinical, operational, billing, and IT workflows, lead go live execution, and run disciplined 30-60-90-day post implementation reviews focused on adoption and momentum. The role requires strong clinical credibility and executive presence, the ability to present confidently to hospital administration, and a commercial mindset that protects champion relationships and surfaces expansion opportunities without carrying a quota. After approximately 6-8 months, once accounts are healthy and ramping, this role completes a clean handoff to Account Management, having laid a strong operational and clinical foundation through tight project management, strong organization, and an ownership mindset well suited for a high urgency startup environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

6+ years of experience with a Bachelor’s degree; 4+ years with a Master’s degree – specific to medical device implementation, digital health, clinical account management, or health system operations
Bachelor’s degree
Clinical credibility (background in nursing, clinical coordination, hospital operations, etc.)
Hands-on experience implementing solutions inside hospital systems and ability to train clinical professionals
Comfortable using HubSpot or a similar CRM, Microsoft Office, and learning new clinical technology platforms quickly
Strong documentation and organization skills
Ability to travel up to 50% nationwide

Experience transitioning from healthcare into industry (device or digital health)
Hospital system experience
Cardiology or ambulatory monitoring exposure
Startup or high-growth environment experience
Master’s degree

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.