Job Description
Insight Global is seeking a Field Support / Desktop Support Technician to serve as the on‑site IT presence at a steel manufacturing facility. This individual will support end users with hardware, software, and basic infrastructure issues, partner with remote IT teams and vendors, and take ownership of all site‑level IT needs. Responsibilities include troubleshooting desktops and peripherals, supporting AV and conference rooms, installing and maintaining software and security tools, maintaining IT inventory, and assisting nearby satellite sites as needed. Success in this role depends heavily on strong people skills, adaptability, and a service‑oriented mindset.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 4–5+ years of Desktop / Technical Support experience
• ServiceNow ticketing system experience
• Ability to be the primary on‑site IT point of contact
• Strong troubleshooting of Windows, Microsoft 365, and hardware
• Comfortable working in a manufacturing / mill environment, willing to wear PPE (hard hat, steel‑toed boots, safety glasses)
• Local travel required (within 1–1.5 hours of Jackson, TN)
Comfortable with occasional on‑call / weekend support
Nice to Have Skills & Experience
• Manufacturing / plant / industrial IT support experience
• Exposure to PLC‑ or MES‑connected systems
• Familiarity working around production‑critical systems or automated equipment, where IT issues can directly impact operations.
A+ or similar certification
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.