Process Improvement Analyst

We're seeking a Process Improvement Analyst to support a healthcare insurance environment. This individual will partner closely with leadership and cross‑functional stakeholders to design, implement, and sustain an effective operating model, serving as the right hand to the Director of Agent Onboarding and Commissions.
The Analyst will establish and lead weekly and monthly operating cadences, including intake and prioritization, status reporting, risk and issue management, and decision tracking - driving accountability and consistent follow‑through. The role will assess and document current‑state workflows, identify inefficiencies, and redesign processes to reduce rework and improve overall performance.
Key responsibilities include defining KPIs, developing dashboards, automating recurring reporting, and improving data quality across metrics such as cycle time, SLA adherence, and defects or incidents. The Analyst will also lead root‑cause analyses, post‑incident reviews, and retrospectives, ensuring corrective and preventive actions are driven through closure. In addition, this role will develop and maintain SOPs, runbooks, onboarding materials, templates, and change communications.
Acting as a central coordination point, the Process Improvement Analyst will manage operational requests, escalations, and cross‑team dependencies, clearly communicating progress, risks, and outcomes to stakeholders and senior leadership.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Professional experience in operations consulting, operations analysis, program operations, or process improvement roles
Strong interpersonal and communication skills, with the ability to navigate and de‑escalate challenging conversations calmly and effectively - particularly in situations where stakeholders may have differing perspectives
Proven ability to operate in a highly collaborative, fast‑paced environment with passionate stakeholders, serving as a mediator and advocating for the needs and priorities of the operations team
Not overly technical; capable of managing competing priorities and working comfortably with data
A solid foundation in data analysis, including the ability to extract, interpret, and translate data into actionable insights

Experience supporting technology, analytics, or product‑focused teams
Lean, Six Sigma, or other continuous improvement training or certifications
Experience implementing or optimizing work management, reporting, or automation tools
Strong facilitation skills for workshops, retrospectives, and cross‑functional alignment sessions
Experience with broker channels, compliance standards and regulatory frameworks

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.