Job Description
A client/employer of Insight Global is searching for a Group Product Manager (GPM) to lead the strategy, vision, and execution of conversational interfaces across a major global digital platform—starting with a next-generation conversational support solution and scaling into proactive, AI-driven customer experiences. This leader will shape the platform, define the roadmap, manage a team of PMs, and partner with design, engineering, data science, and operations to create seamless, personalized conversational journeys for millions of users worldwide.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 7+ years in product management, with at least 3 years leading or mentoring PMs.
• Experience launching conversational AI, conversational UX, chatbots, voice interfaces, virtual assistants, or similar products at scale.
• Strong understanding of AI/ML fundamentals, LLM-based interactions, natural language understanding (NLU), and intent-based routing.
• A track record of improving digital customer experiences through automation, personalization, or self-service capabilities.
• Ability to lead large-scale initiatives with multiple stakeholders.
• Exceptional communication and storytelling skills.
Nice to Have Skills & Experience
• Experience in high-scale consumer or enterprise platforms.
• Background in e-commerce, logistics, or customer support technologies.
• Familiarity with tools such as Dialogflow, Watson Assistant, Azure AI Studio, or proprietary conversational platforms.
• Experience with multimodal interfaces (chat + voice + UI integrations).
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.