Job Description
A large healthcare employer is hiring for a Kronos Support Analyst to provide Tier 2-3 support related to Kronos Workforce Management as the organization upgrades their Kronos platform from iSeries to Workforce Management. This resource will work in ServiceNow to resolve tickets assigned to them in the queue. Setting up users is not yet automated, so it is a frequent incident item. Additionally this resource will look at app configurations and troubleshoot issues as well answer tech related questions about the application.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2+ years of Kronos experience (high preference towards workforce management version)
Experience setting up data views, setting up hyperfinds, and configuring clocks
Good work ethic
Good customer service skills
Good communication skills
Nice to Have Skills & Experience
Kronos Workforce Management
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.