Technical Operations Specialist - INTL LATM

The Technical Operations Specialist plays a cross-functional role supporting engineering, product, and customer success teams for a SaaS in the proptech industry. This position is responsible for maintaining internal tooling, managing data flows across systems, and supporting property onboarding through custom-built processes. With a focus on Jira and Power BI, the role combines hands-on scripting, data transformation, and process management with a strong understanding of internal workflows and customer needs.


ESSENTIAL JOB FUNCTIONS:

· Own and maintain company-wide Jira and Jira Service Management (JSM) configurations and workflows.

· Administer and troubleshoot the Atlassian instance to ensure smooth operation across departments.

· Build and maintain Power BI dashboards using data from various sources (Python scripts, REST APIs, CSVs, PostgreSQL).

· Support the property onboarding process by creating, formatting, and loading data into the production database using custom Python tools.

· Use internal JavaScript-based tools to convert legacy customer data into a standardized format compatible with the property onboarding process.

· Provide ad hoc data extraction and analysis to support customer success and other internal teams.

· Create and edit demo videos using scripts and raw footage for product marketing or internal training.

· Manage and publish software release notes across Confluence and WalkMe.

· Maintain the product Feature Map, ensuring key updates are accurately reflected

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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REQUIRED SKILLS:

· Advanced Jira administration and configuration.

· Intermediate Power BI and data visualization.

· Strong Python scripting skills for data manipulation and automation.

· Advanced proficiency in Excel.

· SQL and database familiarity (especially PostgreSQL).

· Ability to manage multiple tasks across departments.

· Strong problem-solving and troubleshooting skills.

· Adaptability to shifting priorities and responsibilities.

· Ability to quickly learn and adapt to new tools and processes, with a self-starter mindset.

· Clear and effective communication, both written and verbal, including regular collaboration with cross-functional stakeholders.


SPECIFIC EXPERIENCE:

· 3+ years experience with Atlassian tools (Jira, JSM, Confluence).

· 2+ years experience with data integration from varied sources including JSON, REST APIs, Excel/CSV, and relational databases.

· Working knowledge of Python for task automation and data processing.

· Familiarity with Clipchamp or other video editing tools (basic level).

· Prior involvement in SaaS product teams, especially in support or operations roles.

· English language fluency (C1 level or higher).

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.