This is an internal-facing role with standard working hours between 8 AM and 5 PM CST. This position will be responsible for answering phone calls, responding to emails, and assisting with Team Member Assistance Fund Requests for Team Members who are experiencing financial hardships for a multitude of different reasons, such as:
1. Natural Disaster such as wildfire, hurricane, flood, tornado, or earthquake.
2. Serious Illness or Injury of the Team Member, spouse, domestic partner and/or eligible dependent(s)*.
3. Death of the Team Member, spouse, domestic partner, and/or eligible dependent(s)*.
4. Catastrophic or Extreme Circumstances such as fire, home damage, robbery, arson, assault, or domestic abuse.
5. Housing Instability of a Team Member and eligible dependent(s) who is facing eviction or foreclosure, or experiencing homelessness.
The candidate will also assist with application in-take. They will be responsible for recording the Team Members information on an Excel spreadsheet, sending emails confirming receipt of the Team Members application, and managing follow-ups.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
0-1+ years of customer service experience, or experience in an internal/administrative support position
Experience with Microsoft Outlook and Excel
Great written and verbal communication skills
High emotional maturity; able to deescalate high stress and potentially difficult/emotional situations
Detail oriented with strong time management skills
Customer Service experience/has worked with systems like SuccessFactors or Benefitplace
Knowledge of Adobe systems
Benefits experience
Understanding of leave of absence
Experience working with a Public Charity or similar experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.