This position is responsible for serving as a receptionist at a local retail client's corporate headquarters. Responsibilities include managing a multiline phone system, welcoming visitors, and supplying information regarding the company to the general public, vendors and customers. As a common first contact with the company, this position requires a strong customer orientation and professional demeanor.
Receive and transfer incoming calls, engage callers, as needed, determine the appropriate party/department to receive the call, calmly handle complaints and/or angered callers
Receive and resolve incoming calls related to general questions about the client, store locations, contact inquiries, directions, etc.
Monitor and control building access via the main lobby during hours of operation
Greet visitors in a manner that demonstrates the client's mission and values
Resolve general questions from visitors
Check-in, assign visitor badges, contact the party that visitors are scheduled to meet, and ensure that guests are shown to nearby meeting rooms
Receive, sort, and route mail for the Human Resources (HR) department
Assists with projects, data entry/management and/or filing as needed
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
2-4 years of receptionist or customer service/call center experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.