Monitor and troubleshoot ETL processes to ensure data is delivered accurately and on time.
Provide Level 3 technical support for Talend solutions, including Data Integration and API Integration.
Collaborate with data scientists, analysts, and other stakeholders to understand data requirements and ensure data quality and integrity.
Resolve complex ETL and data integration issues, including performance tuning and job failures.
Act as the escalation point for Level 2 support teams on critical issues.
Analyze logs and system behaviors to identify root causes.
Work with development teams to design fixes and process improvements.
Ensure Talend systems availability, reliability, and performance through best practices.
Support software upgrades, patches, and new releases.
Create and maintain technical documentation, including data mappings, process flows, and troubleshooting guides.
Work with cloud-based data platforms (e.g., AWS, Azure, Google Cloud) to deploy and manage data pipelines.
Ensure compliance with data security and governance protocols.
Participate in an on-call rotation for 24/7 critical incident support.
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HR@insightglobal.com.
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3-4 years of experience in technical support or IT operations focused on ETL and data platforms.
Expertise in Talend products and resolving complex ETL issues.
Expert in SQL and relational databases (e.g., MySQL, Oracle and Netezza) with the ability to write and troubleshoot complex queries.
Familiar with cloud data platforms (AWS, Azure, Google Cloud) and cloud troubleshooting.
Knowledgeable in data integration, quality, and governance principles.
Excellent problem-solving skills and experience in large-scale systems analysis.
Experience with ticketing systems like Jira or ServiceNow.
Strong communication skills for collaboration and technical translation.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.