The Application Analyst for Case Management Business Technology will assist in the development and implementation of the case management technology solutions. This position will report to the Director of Case Management Business Technology. The Application Analyst will serve as a system and business process expert, coordinating both the business process functional and technical responsibilities associated with the various Case Management Services applications. The Application Analyst is responsible for maintaining and supporting the Case Management departmental information system and the operational goals for the assigned functional area. The Application Analyst focuses on system integration, implementation, maintenance and problem solving relevant to all Case Management Services applications.
The Application Analyst will working within the case management group and provide support to their current applications. TheY have several applications with Midas and Meditech Magic 5.6/5.7. In the future they will provide support on an EMR implementation project and replacing midas with careport care management (patient documentation tool). They will support tickets in service central. They will remote in with users and provide support when needed. They will also work on product enhancements and validate data.
Major Responsibilities:
Plan, implement and support upgrades, configuration and customization of tools and technologies utilized by Case Management Business Technology (CMBT)
Demonstrates a thorough understanding of the end-user environment and systems and proactively seeks methods of improvement
Maintains integrity of system by reviewing data and system monitoring tools
Supports the System Management policies and procedures and adheres to departmental, industry and/or regulatory standards by enforcing and documenting system policies, procedures, and methodologies
Works directly with support, product, and vendor teams to resolve, prevent, and eliminate customer technology issues
Provides Level III support for system users and works with IT Service Desk to coordinate internal communications and communications with the end users
Designs, creates and maintains reports consistent with the business requirements.
Establishes and maintains effective working relationships with the entire project team, clinical leaders, business leaders, ITG leaders, and staff.
Interfaces with ITG to ensure standardization and compliance with best practice models, specifically as it relates to the integrity of the electronic health record and Case Management Repository.
Professional demeanor and positive attitude; customer service orientation.
Collaborates with Case Management Education Team to implement user training programs for new and existing end-users
Has working knowledge of case management functions and offers solutions to solve business issues through the use of technology solutions
Will engage in UAT, Regression, Integration, Smoke, and System testing
Assist with building automation\technical strategies and frameworks based on planned and prioritized work
Actively owns and participates in lifecycle management of assigned applications and knowledgeable of infrastructure
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-3+ years of analyst experience working within product development and/or implementations (product, application)
-Strong manual testing experience within quality assurance (passionate about testing)
-Customer service/end user support experience
-Experience validating data
-experience working with developers
-Experience with test plans and cases
-Healthcare experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.