Support Technician/Help Desk Support

Post Date

Jun 12, 2024

Location

Memphis,
Tennessee

ZIP/Postal Code

38103
US
Jun 24, 2025 Insight Global

Job Type

Contract,Perm Possible

Category

Help Desk

Req #

MEM-710904

Pay Rate

$18 - $28 (hourly estimate)

Job Description

A large fortune 250 employer in Memphis, TN is looking for two Helpdesk/Support Technician Specialist to help support a large-scale installation/Refresh project. Around 1400 physical store locations for this company. The consultants they are looking to hire will be onsite 5 days a week to help support the TEAMS that will be out in the field working on the refresh.
There are two shifts
Day Shift (8-5)
Later Shift (4-12)
These consultants will help with remote support for networking issues, remote connection, access to internal systems, etc.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

3+ years of experience in a helpdesk/support role
Networking support
Phone Support
Troubleshooting experience
Resolving Issues using a Ticketing System

Nice to Have Skills & Experience

Linux Experience
Cisco Experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.