* There are multiple shift times, the call center receives calls between 8:00 AM -- 8:00 PM Monday-Thursday, 8:00 AM -- 5:00 PM on Fridays and 8:00 -12:00 PM CST on Saturdays
* They will be assisting with calls to aid in responding to incoming calls and answering questions from families about child care subsidy and/or child care providers seeking to apply for federal or state funds
* Utilize Call center software, Genesys Cloud Services for day to day tasks
* They will be required to respond accordingly, and ensuring calls are handled in an efficient and effective manner.
* The call center will be answering basic questions about child care, based on the state's program training
* Live in Missouri or on the border of Missouri - MUST get fingerprint completed in Missouri for onboarding
* Experience using phone support system/call center software (five9, zendesk, genesys, AWS, dialpad, Nextiva, talkdesk, etc)
* 2+ years of experience in call center (multitasking - taking information over the phone and entering into a system)
* Bachelor's degree preferred or Highschool diploma + 3 year's relevant work experience
* Experience handling call volume and providing quality customer services
* Active listening skills and great communication
* Attention to detail and organizational skills
* Reliable
* Experience working in a remote or hyrbid setting - self sufficient
* Capable of passing a background check
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.