Remote Zendesk Call Center Specialist (Bilingual)

Day to day:

- Enter data into a system accurately and efficiently

- Provide phone support to customers and resolve their issues

- Escalate calls to the appropriate department or supervisor when necessary

- Log tickets for each call and follow up on the status

- Be available to take calls and emails using Zendesk and respond promptly

- Bilingual in Spanish & English

- Ability to work Pacific time zone

- Zendesk experience preferred, or related Call center software (five9, genesys, etc.)

- 3+ years Call Center Experience (multitasking - taking information over the phone and entering into a system)

- Bachelor's or Associates degree preferred or Highschool diploma + 3 year's relevant work experience

- Active listening skills and great communication

- Attention to detail and organizational skills

- Reliable

- Experience working in a remote or hyrbid setting - self sufficient

- Zendesk Phone Support experience

- Experience with SharePoint

- Human Services or government background

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.