Onsite Desktop Support (Lebanon TN)

Post Date

Dec 01, 2023

Location

Lebanon,
Tennessee

ZIP/Postal Code

37090
US
Aug 05, 2025 Insight Global

Job Type

Contract-to-perm

Category

Desktop Support

Req #

TPA-667668

Pay Rate

$21 - $31 (hourly estimate)

Job Description

Provides strategic and operational support to the ITI (Information Technology Infrastructure) Technical Operations (Tech Ops) team. The Technical Operations Technician is responsible for providing software and hardware technical support to the end-user community. Responsibilities include involvement in client installations, day to day asset management, vendor warranty repairs, networking, audio visual, and participation in projects to meet local and company-wide initiatives. Additionally, this position will support a customer care philosophy that ensures customer satisfaction and follow up with colleagues and end users, to ensure timely resolution of issues. The ability to assist with projects between internal departments is required. Strong relationships with IT departments and key customers are crucial to success.

Provide second level desktop support, which includes centralized incident, problem, and service request resolution for customers.

Maintain, analyze, troubleshoot, and repair computer systems and peripherals.

Represent the interests of our customers by providing support and appropriate escalation to the Tech Ops Lead technician.

Participate on projects that require Tech Ops involvement.

Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and knowledge sharing.

Document changes of IT assets such as status and ownership.

Required Skills & Experience

Candidates should have advance knowledge of:

Virtualization Technology

Mobile Technology

Ticketing System

MS Office 365

Networking (Cabling, Punch Downs, Cable Testing)

Systems Management tools such as Azure

Candidates should be familiar with:

Asset Management

Audio Visual Systems

Enterprise Monitoring

Three or more years of relevant professional work experience in supporting an enterprise technology environment.

Candidates need to have verifiable experience with:

Current Microsoft Windows Operating Systems

Participation in projects

Excellent written and verbal communication

Customer Service experience

Nice to Have Skills & Experience

A+ Certification

Network + Certification

Security+ Certification

Bachelor degree in computer science or information systems or an equivalent combination of education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.