Traveling Desktop Support (Lebanon TN)

Day-to-Day - Projects

This position is heavy travel. Traveling to multiple store locations per week, including overnight stays when visiting far away locations when it makes sense. This position will also be heavily involved with project deliveries working hand in hand with other team members, and teams to meet deadlines. Hours varies during project deadlines to meet company requirements.



Day-to-Day -- Daily Store Visits\Maintenance Mode

This position is heavy travel. Traveling to multiple store locations per week, including overnight stays when visiting far away locations when it makes sense. While doing store visits, you will be assigned tickets that might help guide you for a portion of your day, outside of those guidelines you will be responsible for cleanliness of our equipment and stations including cable management, labeling of equipment as well as being proactive and replacing damaged\bad equipment. We work hand in hand with store personnel including management team, sales team, and office staff. Assisting them with any issue they may be reporting at the time. This position during maintenance mode will be a 9 to 6 Monday thru Friday.





All contactors will be training for a few weeks depending on how quick they pick things up. They will be training onsite in the Warehouse, and surrounding stores. (can stay overnight for training if that makes sense- will be able to expense hotel)

Once they start the role after training- they will be at their home base and traveling 1-4 hour radius to different stores for support depending on need/projects. Must be comfortable traveling. Will be reimbursed for mileage and any overnight stays required. Will be paid during travel time as well. OT possible.

Entry level, 1-3 years' experience

Experienced with Active Directory

Hardware and Software support

Office Suite Knowledge

Customer service focused personality, ability to follow instructions, positive attitude

Onsite, hands on desktop support

Basic networking experience

Windows 10 environment

Generic Plusses

Prior Experience with ServiceNow

Wireless troubleshooting support

Remote Support skills



Certificate Plusses

A+ and/or Network +



Software Plusses

Active Directory

MECM "Microsoft End Point Configuration Management"

UMS "Universal Management Suites"

Citrix Cloud Monitoring

Citrix

One Note

One Drive

Microsoft Teams

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.