Customer Support Manager

Responsibilities:

The Manager, Customer Support will lead our Application Support Team. This individual supervises and motivates

staff to maintain productivity, quality, and superior service. The manager is responsible for ensuring our clients

receives high quality end user support for all the clientss software applications. Oversee troubleshooting

applications and software. Responsible for employee goals, assessing employee performance, and providing

feedback. The manager will provide assistance, advice, and solutions for computer (e.g., operating systems,

application malfunctions) investigating problems, identifying their root causes, and suggesting solutions and/or

pathways to them. Effectively collaborates across internal teams through excellent communication skills, diplomacy,

and a positive attitude. They will also work in conjunction with the Software Development, Product Management,

QA, Tech Ops, and Interoperability teams to develop quick, effective solutions to software issues.Oversee the

management and delegation of all product tasks in JIRA.

* Call Center/ IT call center management Experience

* Process development, deployment and improvement

* De-Escalation skill set

- Working knowledge of Revenue Cycle Management (RCM) and ASC operations preferred.

- Experience in health care field beneficial but not required.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.