REMOTE Zendesk Call Center Representative

Post Date

Mar 16, 2023

Location

Nashville,
Tennessee

ZIP/Postal Code

37228
US
Jul 26, 2025 Insight Global

Job Type

Contract

Category

Administrative Assistant

Req #

NAS-610301

Pay Rate

$17 - $25 (hourly estimate)

Job Description

-Work remote, MST or PST

-Utilize Zendesk to answer calls and emails

-Assign tickets for calls and questions regarding grant projects

-Provide customer service

-Answer questions, or escalate question

Required Skills & Experience

-Zendesk experience

-2 years + call center experience

-customer service experience

-experience in a remote setting

Nice to Have Skills & Experience

-bilingual in spanish

-Located in PST or MST

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.