Remote Tier 1 Help Desk Support

Post Date

Jan 30, 2023

Location

Brentwood,
Tennessee

ZIP/Postal Code

37027
US
Aug 19, 2024 Insight Global

Job Type

Contract

Category

Help Desk

Req #

NAS-599621

Pay Rate

$20 - $30 (hourly estimate)

Job Description

One of our top clients is looking for a Tier 1 Help Desk Support resource that can sit remotely. This person will be assisting with Password Resets, Account Lock Outs, and low level Email Troubleshooting. They are going to be working within the ISupport ticketing system while the team transitions to Salesforce or ServiceNow. There might be some overlap of both systems.

Required Skills & Experience

* 2 years of experience with Tier 1 support ( * 2 years of experience with Tier 1 support (Password Resets, Account Lock Outs, Low Level Email Troubleshooting)

* Experience working with Ticketing Systems (ISupport, Salesforce, or ServiceNow)

* Experience working with Active Directory

* Strong eagerness to learn (Personality is going to be big for this!))

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.