Remote Tier 1 Help Desk Support
Jan 28, 2024
One of our top clients is looking for a Tier 1 Help Desk Support resource that can sit remotely. This person will be assisting with Password Resets, Account Lock Outs, and low level Email Troubleshooting. They are going to be working within the ISupport ticketing system while the team transitions to Salesforce or ServiceNow. There might be some overlap of both systems.
Required Skills & Experience
* 2 years of experience with Tier 1 support ( * 2 years of experience with Tier 1 support (Password Resets, Account Lock Outs, Low Level Email Troubleshooting)
* Experience working with Ticketing Systems (ISupport, Salesforce, or ServiceNow)
* Experience working with Active Directory
* Strong eagerness to learn (Personality is going to be big for this!))