A client in the greater Nashville, TN area is looking for a Tier I help desk support candidate. The primary purpose of this position is to provide technical support for clients retail store locations. The Point of Sale (POS) Helpdesk Agent - Tier I ensures proper computer operations so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain store operations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require instructions be communicated to the store associates so that troubleshooting and resolution may occur.
BS degree in the field of computer science and/or 2-3 years equivalent technical support work experience.
1 plus year of previous helpdesk / call center experience
Knowledge of basic computer hardware and peripherals.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.