Help Desk Support Spec I

Post Date

Nov 10, 2022

Location

Oak Ridge,
Tennessee

ZIP/Postal Code

37830
US
Aug 07, 2023 Insight Global

Job Type

Contract

Category

Help Desk

Req #

DEN-535332

Job Description

A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance.

Minimum Requirements

- 2 years of experience with Desktop and Network support

- Ability to problem solve and accurately provide a solution as the first line of technical support

- Security+ and ITIL V3 Foundations Certifications OR ability to obtain both within 30 days

- High School Diploma

- Secret / interim Secret Clearance or ability to obtain a clearance

Desired Skills

- Experience with Active Directory, Anti-Virus, VPN, Avaya, Novell, Web Support