Insight Global is partnering with a Life Insurance and Annuity company based in the Des Moines area to hire an Incident Coordinator. This person will oversee and coordinate the identification, communication, and resolution of incidents impacting the functionality of Life IT or Life Business. Coordinate, communicate, and monitor key initiatives and reported incidents, ensuring effective root cause identification, incident management, prioritization, and resolution. Assist in tracking release windows and enhancements. Collaborate with IT leaders to provide leadership in planning, developing, implementing, and supporting IT initiatives across the organization. Partner with business decision-makers to align technology solutions with organizational needs. Work closely with the IT leadership team to design, develop, and implement cost-effective solutions to business problems.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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Preferred Qualifications: Bachelor's in Computer Science, Information Systems, Business Administration, or equivalent experience.
Experience: 5+ years as an Incident Coordinator.
Leadership: Proven effectiveness in technology planning, operations, implementation, and development.
ITIL/ITSM: Familiarity with practices.
Technical Knowledge: Systems management, hardware platforms, enterprise software, outsourced systems, vendor management, offshore/near shore resources, and technology trends. Skilled in managing complex systems with positive outcomes.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.