IT Support Technician

Insight Global is seeking an IT Support Technician supporting a large and highly integrated enterprise IT environment within the utility sector. This team operates across a deep and diverse technology stack, supporting over 200 applications that are critical to daily business operations across corporate, field, and plant environments.
This role is well-suited for someone with Tier 1 or Tier 2 support experience, or a candidate with a technical degree or certifications who is motivated to build a long-term career in IT. The environment offers significant exposure to enterprise infrastructure, security tools, and application support, making it an excellent growth opportunity.
Key Responsibilities:
- Provide Tier 1 and Tier 2 technical support for end users across multiple departments and locations
- Troubleshoot issues across a wide range of enterprise applications and systems, including Microsoft platforms and internal business tools
- Support core technologies such as Office 365 (Outlook, Teams, SharePoint), Active Directory, and VPN access
- Assist with authentication and security-related issues using tools such as RSA SecureID and multi-factor authentication platforms
- Respond to and manage tickets through JIRA and document knowledge articles in Confluence
- Support hardware and device issues including laptops, desktops, mobile devices, and peripherals
- Perform account provisioning, password resets, and access management within Active Directory and other systems
- Escalate complex technical issues to Tier 3 or infrastructure teams as needed
- Partner with network, cybersecurity, and application teams to support issue resolution
- Document troubleshooting steps, solutions, and knowledge articles for internal use

Technology Environment:
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Active Directory / Azure AD
- RSA SecureID / MFA solutions
- Windows 10/11 enterprise environments
- VPN and remote access tools (Cisco AnyConnect or similar)
- JIRA (ticketing) and Confluence (documentation)
- Endpoint management tools (SCCM, Intune, or similar)
- Enterprise application support across finance, operations, and utility-specific platforms (e.g., Maximo, SAP, or similar systems)

The compensation for this role ranges from $62,000 to $85,000 depending on experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Qualifications:
- Experience in a help desk, service desk, or technical support role (Tier 1 or Tier 2), OR
- Associate’s or Bachelor’s degree in IT, Computer Science, or related field, OR
- Relevant certifications (CompTIA A+, Network+, Security+, or similar)
- Basic understanding of Windows operating systems and Microsoft Office tools

Soft Skills:
- Strong communication skills with a customer-first mindset
- Ability to troubleshoot and think critically in a fast-paced environment
- Eagerness to learn new technologies and grow within IT
- Ability to manage multiple priorities and adapt to changing demands

- Experience in an enterprise environment supporting a large user base
- Exposure to Active Directory, Office 365 administration, or endpoint management tools
- Familiarity with MFA tools such as RSA or similar
- Experience working in a ticket-driven IT support model

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.