Job Description
Responding to service desk tickets, they will be assigned by the manager which ticket to which tech. every Tuesday the whole IT team will meet to talk through bigger picture things. They image machines/laptops for new hires -- they build them a laptop. Monitor ring now which is where employees will call in. not a fast pace environment, not going to overwhelm you.
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Required Skills & Experience
Must have:
3+ years hardware and software troubleshooting experience
Customer service experience (working with internal employees as customers)
Hardware (most of that is just a hard reboot of laptops, if there are any parts to be replaced they wont do that they outsource that)
Nice to Have Skills & Experience
Plusses:
Exposure to Active Directory, 356 Admin Center, Intune Consoles
A plus certification
Security plus certification
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.