Job Description
Experienced IT technical analyst responsible for administering, monitoring and supporting the hardware platforms, operating systems, and their related products and technologies. Working to improve distribution center operations by participating in support and integration activities in support of Ross’ distribution and transportation systems. As a member of a team, this position will ensure high standards for system uptime and availability, establishing documentation, standards, best practices, procedures, processes and guidelines.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• At least 2-4 years of experience supporting retail systems, with at least 1 of those years in a complex heterogeneous computing environment supporting supply chain distribution systems.
• Solid understanding of retail dynamics within a complex, highly integrated environment.
• Solid understanding of supply chain technology and warehouse control systems within a complex, highly integrated environment.
• Experience with Distribution Center / Warehouse management systems.
• Very technically competent and working experience with:
o Networking topologies and wireless computing infrastructure
o Maintaining network systems and services including servers, routers, switches, firewall, VPN, VoIP, and other IP devices
o UNIX and Windows operating systems
o Internet / Intranet technologies
o Data Center design / optimization and environmental support components
- Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
Nice to Have Skills & Experience
Preferred Qualifications:
• 2+ years of experience with backup technologies, high-end storage solutions (Hitachi SAN preferable), SCCM System Management and Event Management tool or related technology
• Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system.
• Experience with IT processes such as System Management, Patch Management, Change Management, Configuration Management, Release Management, Problem Management, Business Continuity Planning, Customer Service and Vendor Relationship Management.
• Experience defining and delivering effective methodologies and process to enable a proactive work environment, and deliver structured work that is repeatable for all Tier 1 support individuals, or organizations.
• Strong analytical, problem solving, root cause analysis and troubleshooting skills.
• Undergraduate degree or equivalent work experience.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.