The customer service representative will interface directly with customers, vendors, and outside sales, to process orders and generate quotes.
Essential Job Functions:
Primary in answering phones and addressing customers and vendor needs.
Work alongside Inside Sales to Generate Quotes.
Take and process customer orders converting them to sales orders.
Coordinate with vendors to produce accurate Purchase Orders for parts/machinery ordered.
Coordinates shipping and receiving of orders (Generates Bill of Lading)
Track open sales orders and confirm delivery dates are met.
Verify orders are scheduled to ship from vendors correctly.
Continually update CRM System with all information from order process
Verify stock/order stock and office supplies
Maintain Top 20% Customers Special Pricing in QuickBooks
Schedule and follow up on shipments
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.